Refund Policy

Refund & Return Policy

Clear, Fair, and Transparent — Because Trust Matters

We stand behind every product we sell. If you’re not satisfied, we’ll make it right. Read our full policy below.

1. Return Window

Table

Product Type Return Period Condition Required
New Outboard Motors 60 days from date of delivery/pickup Unused, uninstalled, in original crate/packaging with all documentation
Used / Certified Pre-Owned Outboard Motors No returns Sold as-is with disclosed condition. Pre-purchase inspection recommended.
Parts & Accessories 30 days from date of delivery Unopened, unused, in original packaging with all tags and labels attached
Special Order Parts Non-returnable Ordered specifically for your motor. No returns unless defective.
Electrical Parts Non-returnable Includes starters, alternators, ignition coils, wiring harnesses, and batteries.
Maintenance Consumables Non-returnable Oil, filters, grease, cleaning chemicals, and anodes once opened.
Sale / Clearance Items Final sale No returns unless defective.
Return period begins on the day you receive the item (delivery date for shipped orders, pickup date for in-store orders).

2. Condition Requirements

To be eligible for a return, your item must meet ALL of the following:
  • ✅ Unused and uninstalled — No mounting, rigging, fuel connection, or engine start
  • ✅ Original packaging — All crates, boxes, foam, and protective materials intact
  • ✅ All documentation — Owner’s manual, warranty card, receipt, and any included accessories
  • ✅ No damage — No scratches, dents, corrosion, or signs of use
  • ✅ Serial number intact — Serial plates must be undamaged and unaltered
Items that do not meet these conditions will be rejected and returned to you at your expense, or subject to a restocking fee of up to 25% at our discretion.

3. How to Initiate a Return

Step 1: Contact Us
Email returns@aquamrineoutboard.com or call +1 (415) 882-6561 within the return window.
Provide:
  • Your order number
  • Item(s) you want to return
  • Reason for return (defective, wrong item, changed mind, etc.)
  • Photos of the item and packaging (for outboard motors)
Step 2: Receive Return Authorization (RA)
We will review your request and issue an RA number within 2 business days.
Do not return anything without an RA number. Unauthorized returns will be refused.
Step 3: Ship or Deliver the Item
  • For parts: We will email a prepaid return label for defects or our errors. For customer-remorse returns, you pay return shipping.
  • For outboard motors: We will coordinate freight pickup or schedule an in-store drop-off. Return shipping for outboard motors is your responsibility unless the item is defective or we shipped the wrong motor.
Step 4: Inspection
We inspect all returns within 3–5 business days of receipt.
If the item passes inspection, we process your refund. If not, we contact you with options.

4. Refund Method & Timeline

Table

Payment Method Refund Method Timeline After Inspection
Credit Card Refund to original card 5–10 business days
Debit Card Refund to original card 5–10 business days
PayPal Refund to PayPal account 3–5 business days
Wire Transfer / Bank Deposit Refund via company check or wire 7–14 business days
Financed Purchase Refund sent to lender; any overpayment refunded to you 10–14 business days
Trade-In Credit Applied Trade-in motor returned OR cash difference refunded 7–14 business days
Shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product).

5. Return Shipping Costs

Table

Situation Who Pays Return Shipping
Defective item Aqua Marine Outboard — We provide prepaid label or arrange freight
Wrong item shipped Aqua Marine Outboard — Full refund including original shipping
Item damaged in transit Aqua Marine Outboard — We file claim with carrier
Customer changed mind / ordered wrong Customer — You pay return shipping and insurance
Outboard motor return (non-defective) Customer — Freight cost typically $300–$800 depending on destination
For outboard motor returns: You must use our approved freight carrier or a comparable insured freight service. Motors must be professionally crated. Damage due to improper packaging is your financial responsibility.

6. Restocking Fees

Table

Product Restocking Fee When Applied
New outboard motors Up to 15% If returned in resellable condition but original packaging is damaged or incomplete
Parts & accessories Up to 20% If packaging is opened, damaged, or missing components
Special order items Non-returnable No exceptions unless defective
Restocking fees are deducted from your refund total.

7. Non-Returnable Items

The following items cannot be returned under any circumstance except for manufacturer defect:
  • ❌ Used or certified pre-owned outboard motors
  • ❌ Electrical components (starters, alternators, ignition parts, batteries, wiring)
  • ❌ Special order parts not stocked in our standard inventory
  • ❌ Items that have been installed, used, or show signs of operation
  • ❌ Maintenance consumables (oil, filters, grease, chemicals) once opened
  • ❌ Sale, clearance, or discontinued items marked “Final Sale”
  • ❌ Gift cards and store credits
  • ❌ Items without original packaging or missing documentation
  • ❌ Items returned without a valid RA number

8. Defective Items

If you receive a defective item:
  1. Contact us within 7 days of delivery at returns@aquamrineoutboard.com or +1 (415) 882-6561
  2. We will provide a prepaid return label or arrange freight pickup
  3. Your choice of resolution:
    • Full refund (including original shipping)
    • Replacement with identical item (if in stock)
    • Store credit for future purchase (10% bonus credit)
Manufacturer warranty claims: For defects discovered after the 7-day window, your item is covered by the manufacturer’s warranty (Yamaha, Mercury, Suzuki, or Honda). We will assist you with warranty processing at no charge.

9. Damaged in Transit

If your order arrives damaged:
  1. Note the damage on the delivery receipt before signing
  2. Take photos of the packaging and damaged item immediately
  3. Contact us within 24 hours at returns@aquamrineoutboard.com or +1 (415) 882-6561
  4. Keep all packaging materials — the carrier may need to inspect them
We will file the freight claim on your behalf and send a replacement or issue a full refund.

10. Cancellations

Table

Order Status Cancellation Policy
Before shipment Full refund, no fees
After shipment but before delivery Refund minus outbound shipping costs
After delivery Treated as a return (see return window above)
Custom or special orders Non-cancellable once production begins
To cancel an order, call +1 (415) 882-6561 immediately. Email cancellations are not guaranteed if the order has already been processed.

11. International Orders

  • Returns from outside the United States are accepted but return shipping, customs duties, and import taxes are the customer’s responsibility.
  • Original international shipping costs are non-refundable.
  • We recommend using a trackable, insured shipping method. We are not responsible for items lost in international return transit.

12. Contact Us

Aqua Marine Outboard — Returns Department
📍 1428 Wallace Ave, San Francisco, CA 94124
📞 Phone: +1 (415) 882-6561 (Mon–Fri 9AM–6PM PST, Sat 9AM–2PM PST)
✉️ Email: returns@aquamrineoutboard.com
Response Time: We respond to all return inquiries within 1 business day.

13. Policy Updates

This policy is effective as of July 25, 2026 and supersedes all previous versions.
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.