Shipping & Delivery
Shipping & Delivery
Fast, Insured Shipping — From Our San Francisco Showroom to Your Dock
We ship outboard motors, parts, and accessories nationwide and internationally. Same-day pickup available at our San Francisco facility.
1. Shipping Methods
Table
| Method | Best For | Carrier | Tracking |
|---|---|---|---|
| Ground Shipping | Parts & accessories under 150 lbs | FedEx Ground / UPS Ground | Yes — emailed within 24 hrs |
| Expedited Shipping | Urgent parts orders | FedEx Express / UPS Next Day | Yes — emailed same day |
| Freight (LTL) | Outboard motors, large parts, bulk orders | FedEx Freight / R+L Carriers / Estes | Yes — BOL + tracking provided |
| White Glove Delivery | High-value outboard motors | Specialized marine freight | Yes — appointment scheduled |
| International Air | Overseas parts orders | FedEx International / DHL | Yes — customs docs included |
| International Ocean | Outboard motors to ports worldwide | Freight forwarder (containerized) | Yes — vessel tracking provided |
| Local Courier | Same-day Bay Area delivery | Local courier / in-house driver | Yes — text updates |
2. Delivery Timeframes
Domestic (United States)
Table
| Destination | Ground | Expedited | Freight (Motors) |
|---|---|---|---|
| San Francisco Bay Area | 1 business day | Same day (if ordered by 12 PM) | 1–2 business days |
| California (rest of state) | 1–2 business days | Next day | 2–3 business days |
| West Coast (OR, WA, NV, AZ) | 2–3 business days | 1–2 business days | 3–5 business days |
| Mountain & Central | 3–5 business days | 2 business days | 5–7 business days |
| East Coast & Southeast | 5–7 business days | 2–3 business days | 7–10 business days |
| Alaska | 7–10 business days | 3–5 business days | 10–14 business days |
| Hawaii | 7–10 business days | 3–5 business days | 10–14 business days |
| Puerto Rico | 7–10 business days | 3–5 business days | 10–14 business days |
Order processing time: Most orders ship within 1–2 business days. Outboard motors require 2–3 business days for crating and freight booking.
International
Table
| Destination | Ocean Freight (Motors) | Air Freight (Parts) |
|---|---|---|
| Canada | 7–14 days (to port) | 3–5 business days |
| Mexico | 10–18 days (to port) | 3–5 business days |
| Peru / South America | 18–24 days (to Port of Callao) | 5–7 business days |
| Caribbean | 14–21 days (to port) | 4–6 business days |
| Europe | 21–30 days (to port) | 5–7 business days |
| Asia / Pacific | 25–35 days (to port) | 5–8 business days |
| Australia / NZ | 30–45 days (to port) | 6–10 business days |
International delivery times are estimates and do not include customs clearance, which varies by country.
3. Shipping Costs
Parts & Accessories
Table
| Order Total | Ground Shipping | Expedited |
|---|---|---|
| Under $50 | $9.99 | $29.99 |
| $50 – $99 | $7.99 | $24.99 |
| $100 – $249 | $5.99 | $19.99 |
| $250 – $499 | $3.99 | $14.99 |
| $500 and over | FREE | $9.99 |
Free shipping applies to standard ground delivery within the contiguous United States. Oversized items (propellers over 20″, engine covers, fuel tanks) may incur additional freight charges.
Outboard Motors
Table
| Destination | Shipping Method | Estimated Cost |
|---|---|---|
| San Francisco Bay Area | Local delivery / customer pickup | FREE |
| California | Freight (LTL) | $250 – $450 |
| West Coast | Freight (LTL) | $350 – $550 |
| Central US | Freight (LTL) | $450 – $650 |
| East Coast | Freight (LTL) | $550 – $850 |
| Alaska / Hawaii | Freight (ocean/air hybrid) | $800 – $1,200 |
| International | Ocean container / air freight | Quoted per destination |
Motor shipping includes professional crating ($120 value), transit insurance, and liftgate service (if needed). Residential delivery adds $75–$100.
4. Order Processing & Handling
Table
| Step | Timeline | Details |
|---|---|---|
| Order received | Day 0 | Confirmation email sent automatically |
| Payment verification | 0–24 hours | Fraud check and payment clearing |
| Picking & packing | 1–2 business days | Parts pulled from inventory, motors crated |
| Freight booking | 1–2 business days | Carrier assigned, BOL generated |
| Shipment | 2–3 business days | Motor leaves our facility |
| Tracking sent | Same day as shipment | Email with tracking number and carrier info |
In-stock items ship within 1–2 business days. Special order items ship within 3–5 business days once received from the manufacturer. Backordered items — we notify you immediately with an ETA and offer alternatives.
5. Tracking Your Order
Once your order ships, you will receive:
-
Email notification with carrier name and tracking number
-
Freight tracking link (for motors) with estimated delivery window
-
Text updates (optional — sign up at checkout) for local deliveries
Track your shipment anytime by emailing shipping@aquamrineoutboard.com or calling +1 (415) 882-6561 with your order number.
6. Local Pickup
Free same-day pickup available at our San Francisco showroom.
Aqua Marine Outboard
1428 Wallace Ave San Francisco, CA 94124
Pickup Hours:
Monday–Friday: 9:00 AM – 6:00 PM (PST) Saturday: 9:00 AM – 2:00 PM (PST) Sunday: Closed
How it works:
Motor pickup requirements: You must bring a suitable trailer or truck with tie-downs. We do not load motors into passenger vehicles. Our team will assist with loading, but securing the motor is your responsibility.
7. Delivery Requirements for Outboard Motors
Freight Delivery (LTL)
-
Adult signature required — Someone 18+ must be present to sign
-
Inspect before signing — Note any crate damage on the delivery receipt
-
Liftgate service included — Driver will lower motor to ground level
-
Inside delivery NOT included — Driver will not move motor into your garage or shop
-
Residential delivery — Add $75–$100. We recommend commercial addresses (marina, shop, workplace) to avoid residential fees and scheduling delays.
White Glove Delivery
Available for motors over $15,000:
-
Inside delivery to your specified location
-
Unpacking and debris removal
-
30-minute appointment window
-
Additional $250–$400 depending on location
8. International Shipping
We ship worldwide. Here’s what you need to know:
What We Handle
-
✅ Export crating and packaging
-
✅ Commercial invoice and packing list
-
✅ Bill of lading / airway bill
-
✅ Certificate of Origin
-
✅ Manufacturer warranty documentation
-
✅ Freight forwarding coordination
-
✅ Marine transit insurance
What You Handle
-
🛃 Import customs clearance in your country
-
🛃 Duties, taxes, and import fees (typically 10–25% of declared value)
-
🛃 Any import licenses or permits required by your country
-
🛃 Final delivery from port to your location
-
🛃 Compliance with local emissions and safety regulations
International Payment
-
Full payment (including shipping) required before shipment
-
Wire transfer preferred for international orders
-
Credit cards accepted (+3% processing fee)
-
PayPal accepted for parts orders under $2,000
Important: We are not responsible for customs delays, seizures, or import restrictions in your country. Verify your country’s import regulations for outboard motors before ordering.
9. Damaged, Lost, or Missing Shipments
Damaged in Transit
-
Inspect immediately upon delivery — before signing if possible
-
Note damage on delivery receipt — write “crate damaged, possible concealed damage” if you suspect internal damage
-
Take photos of the packaging and any visible damage
-
Contact us within 24 hours at shipping@aquamrineoutboard.com or +1 (415) 882-6561
-
Keep all packaging — carrier may require inspection
We will file the freight claim and send a replacement or issue a full refund. Do not dispose of packaging until the claim is resolved.
Lost Shipments
-
If tracking shows no movement for 7+ days (domestic) or 14+ days (international), contact us immediately.
-
We will initiate a carrier trace and keep you updated.
-
If confirmed lost, we will ship a replacement or refund in full — your choice.
Missing Items
-
Check all boxes and packing materials — small items may be tucked inside motor crates.
-
Compare received items to your packing list.
-
Contact us within 3 days of delivery for missing item resolution.
10. Delivery Restrictions
We cannot ship to:
-
PO Boxes (for motors or oversized parts — street address required)
-
APO/FPO addresses (for motors — parts only via USPS)
-
Countries under US trade embargo
-
Locations without freight access (unpaved roads, steep driveways, low bridges)
If you have a unique delivery situation (remote marina, island access, etc.), call us before ordering and we’ll find a solution.
11. Backorders & Delays
If an item is backordered:
-
We notify you within 24 hours of your order
-
We provide an estimated restock date
-
We offer alternatives (similar models, upgraded options, or cancellation)
-
We do not charge your card until the item ships, unless it’s a special order
You may cancel a backordered item anytime before it ships for a full refund.
12. Contact Us
Aqua Marine Outboard — Shipping Department📍 1428 Wallace Ave, San Francisco, CA 94124📞 Phone: +1 (415) 882-6561 (Mon–Fri 9AM–6PM PST, Sat 9AM–2PM PST)✉️ Email: shipping@aquamrineoutboard.comResponse Time: We respond to all shipping inquiries within 4 business hours during operating days.
13. Policy Updates
This shipping policy is effective as of July 25, 2026.We reserve the right to modify shipping rates, carriers, and policies at any time. Changes will be posted on this page with an updated effective date. Orders placed before a rate change will ship at the original quoted rate.