Terms & Conditions

Terms & Conditions

The Legal Stuff — Plain English, No Surprises

By using our website, purchasing products, or booking services, you agree to these terms. We encourage you to read them carefully. Questions? Contact us.

1. Introduction & Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the website https://aquamrineoutboard.com/ (the “Site”), owned and operated by Aqua Marine Outboard (“we,” “us,” or “our”), located at 1428 Wallace Ave, San Francisco, CA 94124.
By accessing the Site, creating an account, placing an order, requesting a quote, booking service, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund & Return Policy. If you do not agree, please do not use our Site or services.
We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Site after changes constitutes acceptance.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Site or make purchases. By placing an order, you represent that:
  • You are of legal age
  • The information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • For business/fleet purchases, you are authorized to act on behalf of the business

3. Products & Services

Product Descriptions

We make every effort to display accurate descriptions, specifications, images, and pricing for all products. However:
  • Manufacturer specifications may change without notice
  • Colors and images may vary due to monitor settings
  • Dimensions and weights are approximate
  • We reserve the right to limit quantities and correct pricing errors

Availability

All products are subject to availability. We do not guarantee that any item will be in stock at the time of order. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

Authorized Brands

We are an authorized dealer for Yamaha, Mercury, Suzuki, and Honda marine products. All new motors carry full factory warranties. We do not sell gray market, counterfeit, or unauthorized products.

Services

Our service department provides maintenance, repair, diagnostics, installation, repowering, and consultation. All service work is performed by factory-certified or trained technicians unless otherwise disclosed.

4. Pricing & Payment

Pricing

  • All prices are in US Dollars (USD) unless otherwise stated
  • Prices do not include sales tax unless explicitly shown
  • California sales tax (currently applicable rate) will be added to orders shipped to or picked up in California
  • Prices are subject to change without notice, but orders already placed will not be affected

Payment Methods

We accept:
  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • PayPal
  • Bank wire transfer (recommended for international orders and motors over $5,000)
  • Financing through approved third-party lenders (see Financing)

Payment Terms

  • Retail orders: Full payment required before shipment or at pickup
  • Special orders: 50% deposit may be required; balance due before shipment
  • Bulk/wholesale orders: Net-30 terms available for approved business accounts
  • Financed purchases: Subject to lender approval and separate financing agreement

Price Matching

We match authorized dealer pricing on identical in-stock items. Contact us before ordering with proof of the lower price.

5. Financing

Financing is provided by third-party lenders (Sheffield Financial, Yamaha Financial Services, Mercury Finance, Honda Financial Services, etc.). By applying for financing:
  • You authorize us to share your application information with lenders
  • You understand that credit approval is subject to lender underwriting
  • Interest rates, terms, and down payment requirements vary by creditworthiness
  • We are not a lender and make no credit decisions
See our Financing and Pre-Qualify pages for details.

6. Shipping & Delivery

General

  • See our full Shipping & Delivery policy for complete details
  • Risk of loss passes to you upon delivery to the carrier (for shipped items) or upon pickup (for local pickup)
  • You are responsible for inspecting shipments upon receipt and noting any damage

Delivery Requirements

  • Outboard motors require an adult signature (18+) and inspection at delivery
  • Residential delivery may incur additional fees
  • You must provide accurate shipping information. Costs for re-routing due to incorrect addresses are your responsibility

International Orders

  • You are responsible for all import duties, taxes, and customs clearance
  • We provide export documentation but do not handle import customs in your country
  • Compliance with local regulations (emissions, safety, voltage) is your responsibility

7. Returns, Refunds & Cancellations

Return Policy

See our full Refund & Return Policy for complete details. Key points:
  • New outboard motors: 60 days from delivery, unused and in original packaging
  • Parts & accessories: 30 days, unopened and in original packaging
  • Used motors, electrical parts, special orders, and consumables: Non-returnable
  • Restocking fees: Up to 10% for motors, up to 20% for parts

Cancellations

  • Orders may be cancelled before shipment for a full refund
  • Orders after shipment are treated as returns (subject to return policy)
  • Special and custom orders cannot be cancelled once production begins

Refund Processing

  • Refunds issued to original payment method within 5–14 business days after inspection
  • Shipping costs are non-refundable unless the return is due to our error

8. Warranties

Manufacturer Warranties

All new outboard motors carry the manufacturer’s standard warranty:
  • Yamaha: Typically 3 years limited warranty
  • Mercury: Typically 3 years limited warranty
  • Suzuki: Typically 3 years limited warranty
  • Honda: Typically 5 years limited warranty
Warranty terms vary by model and year. Specific warranty details are provided at purchase and in your owner’s manual.

Our Service Warranty

We provide a 90-day workmanship warranty on all labor performed by our technicians. This covers installation and repair work only. Parts are covered by the manufacturer’s warranty.

Warranty Limitations

Warranties do not cover:
  • Normal wear and tear
  • Damage from neglect, abuse, or improper operation
  • Use of non-OEM parts or unauthorized modifications
  • Damage from contaminated fuel, lack of maintenance, or storage without proper winterization
  • Commercial use beyond the manufacturer’s rated capacity (unless commercial warranty purchased)

Warranty Service

Warranty claims are processed through the manufacturer. We assist with documentation and facilitate repairs but do not control manufacturer warranty decisions.

9. Liability & Disclaimers

Limitation of Liability

To the maximum extent permitted by law:
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim
  • We are not liable for delays caused by events beyond our reasonable control (weather, carrier delays, manufacturer backorders, natural disasters)

No Guarantee of Results

We provide expert advice and recommendations, but:
  • We do not guarantee specific performance outcomes (fuel economy, speed, etc.)
  • Horsepower recommendations are advisory; final compatibility is your responsibility
  • Service estimates are approximate; actual repair scope may change upon inspection

Website Disclaimer

Information on this Site is for general informational purposes only. We make no warranties about the accuracy or completeness of Site content. Technical specifications are provided by manufacturers and subject to change.

10. Intellectual Property

All content on this Site — including text, images, logos, graphics, videos, and software — is the property of Aqua Marine Outboard or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works without our written permission
  • You may not use our trademarks (Aqua Marine Outboard, our logo) without authorization
  • Manufacturer logos and product images are used with permission and remain the property of their respective owners

11. User Accounts & Conduct

Accounts

You may create an account to track orders, save quotes, and manage service history. You are responsible for:
  • Maintaining the confidentiality of your login credentials
  • All activity under your account
  • Notifying us immediately of unauthorized use

Prohibited Conduct

You agree not to:
  • Use the Site for unlawful purposes
  • Submit false or misleading information
  • Interfere with Site security or functionality
  • Harvest data or use automated tools (bots, scrapers) without permission
  • Post defamatory, abusive, or infringing content in reviews or communications
We reserve the right to terminate accounts and refuse service to anyone violating these terms.

12. Reviews & User Content

By submitting reviews, testimonials, or other content to our Site:
  • You grant us a perpetual, royalty-free license to use, display, and modify your content
  • You represent that your content is original and does not infringe third-party rights
  • We reserve the right to edit or remove content that violates our policies or is deemed inappropriate
  • We do not endorse user-submitted content

13. Third-Party Links

Our Site may contain links to third-party websites (manufacturers, lenders, tow services, etc.). These links are provided for convenience only. We do not control or endorse these sites and are not responsible for their content, privacy practices, or terms.

14. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association. You waive any right to participate in class actions.

Small Claims

Either party may bring an individual action in small claims court for disputes within that court’s jurisdiction.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy, constitute the entire agreement between you and Aqua Marine Outboard regarding your use of our Site and services.

17. Contact Information

Aqua Marine Outboard
📍 1428 Wallace Ave San Francisco, CA 94124
📞 Phone: +1 (415) 882-6561
✉️ Email: info@aquamrineoutboard.com
🕒 Hours: Monday–Friday 9:00 AM – 6:00 PM (PST), Saturday 9:00 AM – 2:00 PM (PST)